FAQ

Frequently Asked Questions (FAQ)

1. What is your shipping time? We strive to ship all orders within 5-7 business days. Once shipped, you will receive a tracking number to monitor your package's progress.

2. Do you offer returns or exchanges? All sales are final. We do not accept returns or exchanges. Please ensure that your order is correct before completing your purchase.

3. Will I receive a tracking number for my order? Yes, a tracking number will be provided as soon as your order has been shipped. You can use this number to track your package.

4. What payment methods do you accept? We accept a variety of payment methods, including major credit cards, debit cards, and secure online payment platforms.

5. Can I cancel my order after it has been placed? Orders cannot be canceled once they have been processed. Please review your order carefully before submission.

6. Do you ship internationally? Yes, Before placing an order reach out to us on our contact page.

7. What should I do if my order arrives damaged? If your order arrives damaged, please contact our customer service team within 48 hours of receiving the package, and include photos of the damage.

8. How can I contact customer service? You can reach our customer service team via email at ismatsupply786@gmail.com or through our contact form on the website. We aim to respond within 24-48 hours.

9. Can I update my shipping address after placing an order? If your order has not yet been processed, you may update your shipping address by contacting customer service immediately. Once the order is processed, changes cannot be made.

10. Do you offer gift cards? Yes, we offer gift cards in various denominations. They can be purchased directly from our website and used for any product in our store.